Let Your Customers Get Support in Slack Where They Already Work
AGO integrates with Slack to provide AI-powered support directly in your customers' Slack channels. No need to switch to a separate help desk—customers ask questions right where they collaborate.
What is the AGO + Slack Integration?
The AGO Slack integration brings AI-powered customer support directly into Slack channels. Your customers can ask questions, get instant answers from your knowledge base, and resolve issues without leaving the platform they use daily for work.
When a customer asks a question in a connected Slack channel, AGO responds instantly with accurate answers based on your documentation and knowledge base. For complex issues that need human help, AGO seamlessly escalates to your support team.
This integration is perfect for B2B companies whose customers already use Slack. Instead of forcing customers to submit tickets or visit a help center, you meet them where they work and provide instant, AI-powered assistance.
Benefits of AGO with Slack
Deliver support where your customers work
Support in the Customer's Workspace
Your customers don't need to leave Slack to get help. They ask questions in a channel and receive instant, accurate answers from AGO—no context switching, no ticket submission.
Instant AI-Powered Responses
AGO responds to customer questions immediately using your knowledge base. Common questions are resolved in seconds, 24/7, without waiting for human agents.
Seamless Human Escalation
When AGO can't resolve an issue or the customer requests human help, conversations escalate smoothly to your support team with full context preserved.
Reduced Support Friction
Customers are more likely to ask questions when support is frictionless. Slack integration removes barriers, leading to faster issue resolution and happier customers.
Use Cases for AGO + Slack
How companies deliver support via Slack
B2B Customer Support Channels
Create dedicated Slack channels for each customer where they can ask questions anytime. AGO handles common inquiries instantly while your team focuses on complex issues.
Partner Support
Give partners and resellers instant access to product information, documentation, and troubleshooting help directly in shared Slack channels.
Community Support
Deploy AGO in public Slack communities to answer member questions automatically. Scale community support without scaling your team.
Internal Help Desk
Provide employees with instant answers to IT, HR, or policy questions right in Slack. AGO becomes your always-available internal support assistant.
How the Slack Integration Works
Set up AGO in your Slack workspace
Install AGO in Slack
Add AGO to your Slack workspace and invite it to the channels where you want to provide support—customer channels, community spaces, or internal help channels.
Connect Your Knowledge Base
AGO automatically uses your existing knowledge sources to answer questions. Your documentation, FAQs, and support content power every response.
Customers Get Instant Support
When customers ask questions in connected channels, AGO responds instantly. Complex issues are escalated to your team with full conversation context.
Why Deliver Support via Slack?
Your B2B customers already live in Slack. By bringing support to where they work, you reduce friction and make it easy for them to get help when they need it—no tickets, no portals, just instant answers.
Support in Slack feels like talking to a colleague, not submitting a request. This natural interaction leads to faster issue resolution, better customer relationships, and higher satisfaction scores.
AGO handles the volume while maintaining quality. Common questions are resolved instantly, and your team only handles the complex issues that truly need human expertise.
Ready to Support Customers in Slack?
See how AGO brings AI-powered support directly to your customers' Slack channels. Book a demo to explore the integration.